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Capstone Projects

Guest Retention due to Value-Added Services within Resorts: A study of the relationship between value added services and guest loyalty in both large and small resorts

Mon, 12/03/2012 - 00:52
Abstract: The resort market is currently an industry of service, rather than simply selling rooms as it was in the past. The concept of a value-added service during a stay in a resort rather than a tangible room is now very important to an individual guest. The purpose of this project is to find out if value-added services make or break the potential for a first time guest to become a return guest. Also, the study shows if these value-added services contribute to customer loyalty. The methods used show the link between a value-added stay and return guests of both small boutique hotels and larger resorts. This data was collected through the form of interviews of front office managers of these types of resorts. The significance of this project will aid hoteliers in both small and larger resorts in deciding the type of service provided by their employees. It will also show them what additional services not already put in place they may want to implement to further guarantee repeat guest business.
Access: No
Literary Rights: On
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: The Author has selected not to publish this complete work.
Authors: Ashley Booton

How are hotels responding to the increase in demand for pure/ hypoallergenic rooms?

Mon, 12/03/2012 - 10:05
Abstract: Americans today have become more and more aware of the germs that are around them. The television advertisements have influenced the idea that there are a lot of germs that people need to be aware of. For example, there is a hazmat advertisement for Hampton Inn that shows a woman being afraid to climb into bed. A housekeeper then comes into the room, in a hazmat suit to take apart the bed stating that Hampton Inn always washes their sheets and duvets, implying that other hotels may not. The purpose of this project is to determine how hotels are responding to the increase in demand for hypoallergenic/pure rooms. The general managers of chain hotels in the northeast will be surveyed. This information will then provide results of how the hotels plan to accommodate these travelers. This will also help determine if the demand for pure rooms will increase the supply of pure rooms. This information can be used by hotel chains to improve their customer expectations of the hotel as well as meet the needs and wants of their travelers.
Access: Yes
Literary Rights: On
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: Capstone Final Paper.docx
Authors: Ashlee Lansing

Wine Applications in Restaurants

Mon, 12/03/2012 - 16:19
Abstract: Research and studies have revealed that wine applications (apps) have an impact on the way wine consumers purchase wine at a restaurant and the way hospitality professionals sell wine at their property. The purpose of this study was to find out how many wine consumers are using wine apps as well as to determine how they are using them. The study then looked at how trend-setting hospitality professionals have adapted their wine selling techniques to assist the wine consumers in their wine selection. The information for this project was obtained through a survey of wine consumers as well as survey of the individual(s) who is in charge of wine sales at the restaurants being surveyed. The results of this study will determine if restaurants should allow and encourage the use of wine apps in their establishment to increase wine sales. Therefore, the results of this study can benefit restaurant properties uncertain if their establishment will be affected by wine apps and are unsure how they should react to the new technology that is offered to wine enthusiasts.
Access: Yes
Literary Rights: On
Major: Hotel, Resort and Tourism Management
Year: 2012
Authors: Shelby Stetson

Bringing Families Back to the Drive-In

Mon, 12/03/2012 - 17:55
Abstract: Drive-in theaters have been in existence since 1933. However, within the past 30 years the number has been declining. Now there are indications that they have been making a comeback. The number of operating drive-in theaters went from 366 in 2011 to 368 this year according to drive-ins.com. This study seeks to determine how drive-in theater can appeal to families, and how they may best cultivate their comeback. The opinions of both families and drive-in theater owners will be gathered through the use of surveys. The results will be used to determine what steps drive-in theater owners will take to attract more families back to the drive-in theater also what features families would want available at the drive-in theater. The long term goal is help the family become a unit.
Access: No
Literary Rights: Off
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: The Author has selected not to publish this complete work.
Authors: Eric Kowalik

Micro-distilling; More than Moonshining: Can micro-distilling be an integral part of sustainable Adirondack agriculture?

Mon, 12/03/2012 - 20:43
Abstract: In order for residents of the Adirondacks to make a living, there needs to be a change in the agriculture, as in what happens to the products that are grown and often not used. There are many products that are not used at the end of the harvest season simply because the farmer cannot use that many products. The most obvious would be going to apple orchards where they have so much waste because of drop apples and apples not picked, and turning the apples into a Brandy. The purpose of this Capstone is to determine if there will be enough surplus products from apple orchards, potato farms, and sugar houses that make maple syrup, to be turned into a liquor rather than being thrown away and wasted. The way that the data is going to be collected may seem a bit unconventional in that a large group of people will not be surveyed but rather a small group of business owners including, Randy Galusha of Toad Hill Maple Farm, in Thurman, NY, Steve Tucker of Tucker Farms Inc. in Gabriels, NY, and a member from Hicks apple orchard in Granville, NY. Others that will be asked are Harry Gorham the head distiller at Vermont Spirits in Quechee, VT and a member of Laird & Company in Scobeyville, NJ, these are people that are educated on the subject and can provide extra input on the matter at hand. The results of asking the business owner will determine if from an agricultural point of view, there a surplus of potatoes, maple syrup, and apples to turn them into Vodkas and a Brandy (respectively). The products that are left over could be turned into a spirit, it is hard to tell how much is going to be sold, because it would depend how much was left over. The result will also show if it is going to be economically feasible to do so, or if farms will have to be set up to produce goods strictly to make a spirit. This information can be used by spirit aficionados, who may be looking to taste a product that not every spirit connoisseur can obtain. It can also be used by those who may be looking for an alternate solution to the economy. The liquor can be sold in liquor stores in the area that they were made, for example liquor that is made in Saranac Lake should be sold in Saranac Lake or Lake Placid liquor stores. This would add an extra income for the farms.
Access: Yes
Literary Rights: On
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: Final.docx
Authors: Lacey Galusha

From House to Home

Mon, 12/03/2012 - 20:59
Abstract: In 2011, baby boomers began reaching the age of retirement; a trend that will continue for the next twenty years. This generation is healthier, wealthier, and more educated than their predecessors, which presents an opportunity for the assisted living industry. Assisted living facilities offer more independence and fewer restrictions than nursing homes which is appealing to those who only need help completing daily tasks. The Adirondacks have potential to play a significant role as a retirement destination. The purpose of this study is to determine what brought baby boomers to assisted living facilities in the Adirondacks. Semi-structured surveys will be used to obtain the needed information. This information will ultimately help assisted living facilities in the Adirondack region market to future baby boomers.
Access: Yes
Literary Rights: Off
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: House to Home.doc
Authors: Mallory Kasey Fleishman

A Paul Smith's College Student Recreational Needs Assessment, A Look Into the Recreation and Leisure Needs and Wants of the Students at Paul Smith's College

Mon, 12/03/2012 - 10:44
Abstract: Paul Smith’s College offers its students what seems like an endless amount of recreation and leisure opportunities. In the field of recreation, a needs assessment is the standard used to gauge the level at which the needs and wants of the users, in this case the students of Paul Smith’s College, are being met by the recreation and leisure programming and facilities available to them. An electronically distributed survey was emailed to all currently enrolled students asking them for their responses regarding the current and potential recreation and leisure opportunities available to them. The results were analyzed to concentrate the emerging themes. Suggestions were than produced that will help align available opportunities with the wants and needs of the students. Most of the suggestions deal with changes to programming, such as expanded offerings and extending the hours that programming such as the climbing wall and swimming pool are open. Yet, there were also recommendations made regarding the facilities, such as adding equipment to the climbing wall to enhance safety. The recommendations, which were directly arrived at using the student's responses, aim at bettering the available recreation and leisure opportunities. That in turn would better serve the students, while clarifying needs and wants to the staff associated with campus recreation at Paul Smith's College.
Access: Yes
Literary Rights: On
Major: Recreations, Adventure Travel and Ecotourism
Year: 2012
Authors: Daniel Dwyer

Paul Smith's College Bouldering Guidebook

Mon, 12/03/2012 - 12:41
Abstract: The climbing community of Paul Smith’s College is rapidly expanding. Consequently, there are needs for an established set of climbing ethics (the informal guidelines that govern the development of new routes or climbing areas) and nearby places to practice climbing outdoors. To meet this need, a bouldering guidebook for the local area surrounding Paul Smith’s College that emphasizes ethical climbing practices will be produced. We will explore the woods that are within no more than a 10-minute drive from campus for glacial erratics that are suitable for bouldering. We will compile a set of at least 30 boulders that will be included in a guidebook and spend the spring, summer, and early fall of 2012 cleaning, developing, and documenting them. This guidebook will serve as a valuable resource for many future generations of climbers at Paul Smith’s College.
Access: No
Literary Rights: Off
Major: Recreations, Adventure Travel and Ecotourism
Year: 2012
File Attachments: The Author has selected not to publish this complete work.
Authors: Dylan Shows, William Pregnall

An Investigation into the Pennsylvania Sunday Hunting Debate

Mon, 12/03/2012 - 14:17
Abstract: A current debate in Pennsylvania is taking place on the floor of the state congress and throughout small towns. Pennsylvania is one of eleven states that restrict Sunday hunting in some way. Recent bills have attempted to remove the blue law that currently restricts Sunday hunting in the state. Presently this attempt faces stiff opposition from famers, clergy, and other people who recreate outside. Most surprisingly though, is the large amount of varying opinion from hunters themselves on the Sunday hunting issue. This project will take an unbiased look into the Sunday hunting debate, and attempt to gain an understanding of why hunters have formed the opinions that they currently have. The project will then allow citizens of Pennsylvania to make a more informed decision on the issue of Sunday hunting.
Access: Yes
Literary Rights: Off
Major: Recreations, Adventure Travel and Ecotourism
Year: 2012
Authors: Robert J Edkin

Risk on the Rocks: A study of risk as related to self efficacy in rock climbing

Mon, 12/03/2012 - 15:50
Abstract: Self efficacy is being confident in ones skills or ability to perform a task and may be directly linked to risk in relation to rock climbing. Risk is exposing oneself to danger that can cause you threat loss or harm. The purpose of this project is to see if there is a direct correlation between the risks that rock climbers take and their experience level. A goal sample of 100 rock climbers will partake in a survey asking questions that will help to estimate confidence, age, gender and risk taking behaviors in climbers. This study hopes to show that climbers are more willing to take risks when they are more confident in their experiences. The significance of this study will be useful to the climbing community as a whole because very little research has been conducted on this specific area of climbing.
Access: Yes
Literary Rights: Off
Major: Recreations, Adventure Travel and Ecotourism
Year: 2012
File Attachments: Risk on the Rocks Capstone
Authors: Matthew Baer