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Capstone Projects

Rising to the Top: A study of upscale properties and the attributes they value in potential employees

Mon, 04/23/2012 - 22:07
Abstract: In upscale, luxury based, hotel properties customer service is essential. Properties require new hires to participate in management training programs. Specific knowledge, skills and abilities are essential to gain entry into these programs. This descriptive study seeks to discover how upscale management training programs rank these attributes in potential employees. This study will use a web-based survey instrument. Data will be analyzed in aggregate to identify common requirements. This study may be valuable to baccalaureate hospitality programs and students interested in identifying the value upscale properties place on knowledge, skills and abilities of potential employees.
Access: Yes
Literary Rights: Off
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: DEMEYER FINAL CAPSTONE.docx
Authors: Mitchell DeMeyer