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Capstone Projects

Guest Retention due to Value-Added Services within Resorts: A study of the relationship between value added services and guest loyalty in both large and small resorts

Mon, 12/03/2012 - 00:52
Abstract: The resort market is currently an industry of service, rather than simply selling rooms as it was in the past. The concept of a value-added service during a stay in a resort rather than a tangible room is now very important to an individual guest. The purpose of this project is to find out if value-added services make or break the potential for a first time guest to become a return guest. Also, the study shows if these value-added services contribute to customer loyalty. The methods used show the link between a value-added stay and return guests of both small boutique hotels and larger resorts. This data was collected through the form of interviews of front office managers of these types of resorts. The significance of this project will aid hoteliers in both small and larger resorts in deciding the type of service provided by their employees. It will also show them what additional services not already put in place they may want to implement to further guarantee repeat guest business.
Access: No
Literary Rights: On
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: The Author has selected not to publish this complete work.
Authors: Ashley Booton

Bringing Families Back to the Drive-In

Mon, 12/03/2012 - 17:55
Abstract: Drive-in theaters have been in existence since 1933. However, within the past 30 years the number has been declining. Now there are indications that they have been making a comeback. The number of operating drive-in theaters went from 366 in 2011 to 368 this year according to drive-ins.com. This study seeks to determine how drive-in theater can appeal to families, and how they may best cultivate their comeback. The opinions of both families and drive-in theater owners will be gathered through the use of surveys. The results will be used to determine what steps drive-in theater owners will take to attract more families back to the drive-in theater also what features families would want available at the drive-in theater. The long term goal is help the family become a unit.
Access: No
Literary Rights: Off
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: The Author has selected not to publish this complete work.
Authors: Eric Kowalik

Management Plan for Nuisance Populations of North American Beavers Castor canadensis in New York State

Mon, 04/30/2012 - 20:27
Abstract: The North American beavers Castor canadensis are a keystone species that were once nearly extirpated in New York State in the late 18th century. This was due to the destruction of their habitat and over trapping. Beavers have been successfully relocated back into New York State. Beavers provide a major role in manufacturing intricate food webs and, are beneficial to increasing the diversity of a landscape. However in certain areas of the state the beaver populations come into conflict with human communities. The conflict results from damage to public and private lands. Beavers damage crops, human structures and contaminate water supplies by flooding. The damage created by beavers creates a safety as well as an economic issue. This management plan will give various methods of reducing the beaver population in areas where they cause severe amounts of damage and hefty costs associated with repairing the damage; without completely extirpating the beavers from the landscape.
Access: No
Literary Rights: Off
Major: Natural Resources Management and Policy
Year: 2012
File Attachments: The Author has selected not to publish this complete work.
Authors: Tyler Spaulding

Paul Smith's College Bouldering Guidebook

Mon, 12/03/2012 - 12:41
Abstract: The climbing community of Paul Smith’s College is rapidly expanding. Consequently, there are needs for an established set of climbing ethics (the informal guidelines that govern the development of new routes or climbing areas) and nearby places to practice climbing outdoors. To meet this need, a bouldering guidebook for the local area surrounding Paul Smith’s College that emphasizes ethical climbing practices will be produced. We will explore the woods that are within no more than a 10-minute drive from campus for glacial erratics that are suitable for bouldering. We will compile a set of at least 30 boulders that will be included in a guidebook and spend the spring, summer, and early fall of 2012 cleaning, developing, and documenting them. This guidebook will serve as a valuable resource for many future generations of climbers at Paul Smith’s College.
Access: No
Literary Rights: Off
Major: Recreations, Adventure Travel and Ecotourism
Year: 2012
File Attachments: The Author has selected not to publish this complete work.
Authors: Dylan Shows, William Pregnall

Monitoring the Zebra Mussel Invasion Front: Use of New Technology

Thu, 02/09/2012 - 15:39
Abstract: Zebra mussels are invasive mollusks that are affecting the well-being of the water bodies in the United States. This study uses environmental DNA (eDNA) is a sensitive early detection system that may be useful in monitoring their spread. The purpose of this study is to determine the effectiveness of eDNA technology in identifying infested water bodies, to determine if zebra mussel DNA is in the Adirondack water bodies not known to be infested, if the water chemistry of these water bodies is favorable for zebra mussel establishment, and if the eDNA technology is transferable to an institution like Paul Smith’s College. Eighteen lakes, all in New York State were sampled, fifteen of which are located in the Adirondack Park. DNA was extracted from water and plankton samples and species specific primers were used for PCR amplification to determine if zebra mussel DNA was present. Of seven samples taken from sites known to be infested, five of these tested positive for zebra mussel eDNA. Four lakes not known to be infested within the Park also tested positive for zebra mussel eDNA. Based on zebra mussel risk parameters (water chemistry) applied to 1,469 Adirondack water bodies, less than 3% are at risk of zebra mussel establishment. However it is possible that established populations could occur at microsites that may have locally high levels of calcium and higher pH.
Access: No
Literary Rights: Off
Major: Biology, Environmental Sciences, Environmental Studies, Fisheries and Wildlife Science, Forestry, Natural Resources Management and Policy
Year: 2011
File Attachments: The Author has selected not to publish this complete work.
Authors: Alexandria Bevilacqua, John Bishop, Charles Cain, Tyler Clark, Seth Crevison, Robert Culyer, Ryan Deibler, Brian DeMeo, Jonathan Eckert, Kirsten Goranowski, Joelle Guisti, Alan Jancef, Korinna Marino, Michelle Melagrano, KaitlynNedo, Joseph Nelson, Aaron Palmieri, Cole Reagan, John Scahill, JohnathanStrassheim, Scott Travis, Sarah Van Nostrand and Sarah Vella

Accommodation for the Deaf culture in hotels and recreational facilities

Mon, 12/05/2011 - 18:18
Abstract: Hotels and recreational facilities do not always have adequate accommodations, to help the Deaf culture communicate with the hearing world and take advantage of special services. Hotels and recreational facilities are improving their accommodation but more can be done to meet the needs for this demographic. This study will research what services are already available for the Deaf culture in hotels and recreational facilities. The outcome will determine what the Deaf culture prefers in accommodations, what hotels and recreation facilities offer, and new accommodations. This will help not only the Deaf culture, but everyone by breaking the language barrier between hearing and Deaf. The Deaf culture can benefit by utilizing new technology to have a more enjoyable experience at hotels and recreational facilities.
Access: No
Literary Rights: Off
Major: Culinary Arts and Service Management, Recreations, Adventure Travel and Ecotourism
Year: 2011
File Attachments: The Author has selected not to publish this complete work.
Authors: Virginia Schertel, Allison Moscato