After logging in with the login link in the top right, click here to upload your Capstone

Capstone Projects

Vine to Table: A Study of Millennial Consumers' Quality Perception of Wine on Tap

Mon, 04/23/2012 - 13:11
Abstract: There is a trend present in the wine industry for restaurant and bar establishments to use wine kegs to serve their wines by the glass through a draft system accompanied by a growing consumption rate of wine drinkers in the millennial generation. Restaurant and bar establishments need to recognize the growing consumption of wines by the glass in the millennial generational cohort because they are the future of industry trends. This exploratory study sought to determine to what extent millennial consumers’ perception of the wine quality is affected by keg packaging. An online survey was administered to millennial consumers to help such establishments understand the acceptability of wine keg draft systems for their growing market demographic through statistical data that was collected.
Access: Yes
Literary Rights: Off
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: WALLACE FINAL CAPSTONE.doc
Authors: Alexis Wallace

“I’m a server, not a doctor. You’re allergic to what?” The need for expansion of food allergy training practices within the food service industry specifically focused on front of the house employees.

Mon, 04/23/2012 - 14:18
Abstract: The number of food allergy sufferers in the United States has dramatically increased in the last 15 years. It is estimated that approximately 15 million individuals in the United States have food related allergies; of that 15 million, an estimated 6 million are children. Due to the high percentage of customers with food related allergies, the restaurant industry has been forced to adjust to the needs of clientele to maintain a diverse customer base. This study seeks to determine if a food allergy training course should be instituted in the food service industry. Survey data will be gathered from restaurants in the Lake Placid/Saranac Lake region of New York to determine current training policies, level of knowledge, and communication procedures. Furthermore, the study will investigate if a food allergy training course is present at each restaurant surveyed. If not, the level of training staff have and overall knowledge regarding food allergies will also be examined. The results will then be compiled to generate a report of recommendations regarding the need for a food allergy training course and the information that should be considered within the course. The goal of this project is to ensure sufficient education for restaurant staff, providing exceptional service and safety for all clients.
Access: Yes
Literary Rights: Off
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: O'REILLY FINAL CAPSTONE.doc
Authors: Ashley O'Reilly

Beyond The Links: A Study of Golf Tourism Amenities

Mon, 04/23/2012 - 19:48
Abstract: Golf tourism is a continually growing trend within the golf industry. This capstone determined to what extent amenities play a factor in the choosing of destinations by golf tourists, this relational study will explain the possible relationship between amenities and choice of destination by golf tourists. The availability of amenities relates to tourist choices of vacation destination for golf tourists was determined by this capstone. Data was collected through online surveys distributed to golf tourists. The activity that this study included was surveying and data collection. The data that was collected returned in the form of scales which will make for easier data analysis. This study has yielded data that would be useful for many communities around the country that have a golf aspect to their economy. Some possible organizations that could use the data that this study attains would be organizations like chambers of commerce in areas with golf courses and golf tourists.
Access: Yes
Literary Rights: Off
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: JDILLON FINAL CAPSTONE.docx
Authors: John Dillon

Managing Technology: A look into hoteliers’ use of current technological trends.

Mon, 04/23/2012 - 21:09
Abstract: The speed at which technology is evolving has led to industry changes across the world. Changes in the hotel industry have influenced the lodging experience for leisure and business travelers. Hoteliers are faced with the expectation of providing an ‘at home’ or ‘in the office’ experience while optimizing their design to provide the technological comforts that have become standard in a lodging experience. The purpose of this study is to analyze the difference between manager’s technological offerings and current lodging technological trends. The managers will be selected and interviewed to gauge the importance of technology trends, their implication, and their future— while keeping the consumer in mind to provide a high quality lodging product. With the tabulation and analysis of this data one will be able to judge the demand for cutting edge technology and make observations about future trends in the lodging industry.
Access: Yes
Literary Rights: On
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: BEATTIE FINAL CAPSTONE.docx
Authors: Lauren Beattie

Sports Tournaments: A Study of the Economic Impact on Hotels in Small Communities

Mon, 04/23/2012 - 21:58
Abstract: Sports tourism is an emerging tourism niche market recognized as having the capacity to draw visitors to a city or region. What is not known is whether or not this is a trend for small communities. The purpose of this qualitative exploratory study is to seek understanding of the unknown phenomenon of small scale tournament sports tourism events and their effect on hotels in small communities. Through surveys, data will be collected, analyzed, and coded under different categories of economic impact on hotels including average daily rate, revenue per available room, and additional costs incurred when hosting guests associated with sports tournaments. This study will be significant for hotels in small communities looking to host participants and observers of tournament sports tourism events.
Access: Yes
Literary Rights: Off
Major: Hotel, Resort and Tourism Management
Year: 2012
Authors: Emily O'Hara

Rising to the Top: A study of upscale properties and the attributes they value in potential employees

Mon, 04/23/2012 - 22:07
Abstract: In upscale, luxury based, hotel properties customer service is essential. Properties require new hires to participate in management training programs. Specific knowledge, skills and abilities are essential to gain entry into these programs. This descriptive study seeks to discover how upscale management training programs rank these attributes in potential employees. This study will use a web-based survey instrument. Data will be analyzed in aggregate to identify common requirements. This study may be valuable to baccalaureate hospitality programs and students interested in identifying the value upscale properties place on knowledge, skills and abilities of potential employees.
Access: Yes
Literary Rights: Off
Major: Hotel, Resort and Tourism Management
Year: 2012
File Attachments: DEMEYER FINAL CAPSTONE.docx
Authors: Mitchell DeMeyer